Our Product is Service
About ProClaimS
Professional Claims Services, Inc. (ProClaimS) has been serving the insurance industry since 1991.
We are licensed as adjusters in California and Texas. While our concentration is on material damage we are able to accomplish adjusting tasks while in the field to meet our client's needs. It is a violation of the insurance code to use an unlicensed adjuster to gather any facts regarding an insurance claim. That's why we're the chosen appraiser for numerous insurance companies.
Our focus is physical damage appraisals and loss assessments to ensure our customers pay the right amount for the insured cost of repairs. Our strength is customer service.
We offer appraisal services throughout California in Residential, Auto, Heavy Equipment, Commercial, Mobile Home, Motor Home, Specialty and Recreational Vehicles, and Property Loss.
We are licensed, insured, and bonded to ensure protection for our insuring partners.
We’re proud to put our name on our work.
ProClaimS is involved in the day-to-day claims operations of numerous prominent insurance carriers and Managing General Agencies. We manage the entire claims operations for several of our partners handling the complete book of business with services ranging from Loss Report through Settlement.
We adhere to the industry standard 24-hour contact, and 72-hour turnaround and our proprietary claims system electronically dispatch completed assignments online with lightning speed.
We have the ability to establish customer guidelines for each of our individual customers. We adapt to you.
Our Vision
As a premier company in the claims services industry, ProClaimS strives to increase its national leadership role and provide continuous education, improvement, and innovation.
Our Mission
ProClaimS is committed to providing the highest quality services in the industry, with pride, accuracy, efficiency, and convenience for our valued customers.
ProClaimS strives to:
Provide consistently superior claims services.
Maintain a strong sense of urgency in responding to the needs of our customers.
Provide customized services, when needed, to satisfy the individual requirements of our clients.
Provide a fair and competitive price for the products and services offered.
Establish and maintain a partnership with our clients for long-term relationships based on honesty and integrity.
Continue to place emphasis on excellence at all levels of our organization.
Advantages
Innovation.
ProClaimS was the originator of the Flat Rate Appraisal. This highly desirable system has been widely adopted by most claims services and is now an industry standard.
Fast Service.
ProClaimS strives for a 72-hour claims turnaround, for quick results when it's needed most.
Location.
ProClaimS 50-mile radius is included in the flat rate. Extra mileage charges are approved by you.
State-of-the-Art Services.
In addition to most 3rd party data transfer programs, ProClaimS uses a sophisticated automated appraisal system for easy application and information access.
Our Technology
ProClaimS proprietary appraisal dispatch and retrieval system (PCO) speeds up the field appraisal process and reduces cycle time.
PCO is a secure web-based system allowing assignments to be entered, tracked, dispatched, retrieved, archived, and accessed by our customers 24 hours a day, 7 days a week. Each morning our clients' adjusters receive a current status on every open assignment. This eliminates phone calls and messages and that enhances customer service.
PCO allows our customers to data mine and generates reports relevant to our customer's requirements. Timeliness, loss payments, averages, and cycle time are measured and can be reported on through PCO. Physical damage audits can be conducted from anywhere in the world.
Certification
ProClaimS is Flood Certified under the National Flood Insurance Program and we are Earthquake Certified under the California Earthquake Authority Certification Process. ProClaimS is insured, bonded, and licensed under California Department of Insurance License number 2830211.
Submit Assignment
We’ll prepare an estimate and walk you through every step of the process.